This module gives you a framework to utilise when tackling challenging conversations so that you can manage them with confidence.

What will I learn?

On completion of this course you will have an overview of:

• The behaviours of others and the importance of productive 2-way conversations
• The importance of managing challenging conversations
• Key skills, tools and techniques to effectively manage a challenging conversation
• How to prepare for a challenging conversation
• The AID Framework to be used when having challenging conversations
• How to address sensitive subject matters such as bullying, emotional issues and resistance to criticism
• When and how to speak out and address concerns
• Accepting constructive feedback
• How to support and encourage staff to handle challenging conversations constructively

Duration

60 minutes